ROCK STARS/TOP PERFORMERS who exceed even the expectations of the franchisor. Ask them what they do that’s different from everyone else.
LIFESTYLE-DRIVEN franchise operators who get out the business what they put into it. When they reach their goals, they plateau. Ask them if their current results match their pre-launch expectations.
UNDERACHIEVERS who may have experienced a major health issue, their partner or spouse may have left the business (resulting in an imbalanced management team) or they simply don’t follow the system (preferring instead to shift the blame to the franchisor). Usually you’ll do more listening than asking here. Take good notes and remember to avoid this type of behavior when you run your franchise.
As you make your validation calls, ask yourself: “Who do I identify with?”